Return Policy

We offer our customers a simple, hassle-free, reverse pick-up policy. Our policy is thoughtfully designed to ease up the process, save time, and make you feel reassured about your order.

How to Return a Product

To return a product, go to the 'Raise a Return' section on the website and follow the screen instructions.

Important Things to Keep in Mind While Returning a Product

• All items must have the original tags and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant, or detergent.
• All items should be free of make-up or tan marks.
• Please ensure the correct pieces for return are handed over to the delivery executive. We take no liability in case an incorrect piece is handed over.
• Once we receive your return request, we will initiate the reverse pick-up through our courier partner, who will pick up the product from your doorstep within 24-48 hours.
• Our courier partner will make three attempts to pick up the product for return.
• Note that the field executives for delivery and pick-ups are different.
• Once we receive the product, we will check it for being unused, unwashed, and undamaged, and also ensure the original tags/packaging are in place.
• In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.

Successful Pickup

For a successful pickup, a tracking ID will be shared by our logistics partners. You can track the return status of your order through the link shared. The order will take 2-10 business days (from the pick-up date) to reach our warehouse and undergo a detailed quality check. Refunds will be initiated to the original payment method after the product has been received at our warehouse and has passed the quality check. If the picked-up product does not meet the standards, the refund will not be initiated.